I have a simple request: please, please, please just do away with the automated systems that want you to talk to them!
I called Delta today to find out the status of our flight that leaves at the crack of dawn tomorrow, headed straight into a blizzard. But I couldn't get any information because the silly system is not compatible with Southern accents. At least, that's my only theory. Those things can never understand a word I say. It didn't seem to matter how loudly or articulately I yelled "help" into the phone as it requested. It still said in a sugary voice, "I'm sorry. I did not understand you. Please repeat your command."
Rather than losing my mind in the middle of the afternoon for all the office to watch, I slammed the phone down and decided that I would arrive at the airport without a clue as to my fate. It has to be less maddening than trying to get answers from a Yankee automated operator.
Thursday, December 13, 2007
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2 comments:
Amen! Daniel was laughing at me recently screaming into the phone at the Gateway automated operator who wanted me to speak the serial number of our computer to her....her reply 3 times was "I'm sorry, I did not understand what you said," to which I replied in a not so quiet voice, "That's because you're a freaking computer!!!" Why do companies think those stupid things are effective???
Awe, so sorry! I hope you have a nice trip anyways! Wish I could go with you and see my bro in NY. I'm sure y'all are gonna have a fabulous time....despite the snow. Love ya :)
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